In praise of Aviva
We were recently approached by a client of Aviva who had moved his wife to another insurer at last renewal but forgotten to remove her from his policy. Thus, without realising, the client had been paying two lots of premium for his wife over the past year, amounting to an over-payment of more than £3,000.
We made a case to Aviva, supported by the membership certificate from the new insurer. Extraordinarily, Aviva have agreed to refund the wife’s premiums for the year, despite being under no obligation to do so, and despite the husband having made a claim against the policy.
Insurance companies get a bad rap and sometimes with justification, but credit where credit’s due—well done Aviva.
